Support
Support when you need it
Already using iInstaPay for payment processing or custom technology? We are here to help with your account, equipment, online payments, reporting, integrations and software.
Our commitment
Support every step of the way
iInstaPay supports clients from initial setup through implementation, launch and ongoing service. When you need assistance, send us the details and we will help address the issue and keep you informed.
Get in touch
Contact support
- Emailhelpdesk@iinstapay.com
- Phone646-889-3283
- HoursMonday through Friday, 9:00 a.m. to 6:00 p.m. Eastern, excluding public holidays.
- ResponseWe aim to acknowledge support requests within one business day. Issues preventing payment acceptance are prioritized during support hours.
Coverage
What we can help with
- Payment terminals and equipment
- Online payments and gateways
- Deposits and funding questions
- Statements and reporting
- Refunds and transaction questions
- Chargebacks and disputes
- Account updates
- Custom software and integrations
- Website or application support
Before you write
Information that helps us assist you
- Business name
- Merchant ID, if available
- Device or gateway involved
- Error message displayed
- Date and time the issue occurred
- Description of what happened
- Number of users or locations affected
Security notice
Never send full card numbers, card security codes, bank credentials, passwords, API credentials or Social Security numbers through the website or email. iInstaPay will not request this information through these channels.
Need assistance?
Submit the details and iInstaPay will help you address the issue.